Microsoft CRM

Microsoft Dynamics 365

Launching around November 2016 Microsoft Dynamics 365 is Microsoft’s new integrated Cloud Platform. Combining Microsoft CRM Online and ERP into one integrated cloud solution hosted on Office 365. Modules which are part of Dynamics 365 include: Financials Field Service Sales Operations Marketing Project Service Automation Customer Service Customers will be able to download modules from […]

Microsoft CRM Spring 2016 Update

The Microsoft Dynamics CRM development team have announced the latest update which will add even more new features that will be available in the 2nd quarter of 2016.  This release is focused on the integration of two of recent Microsoft acquisitions (FieldOne and Adxstudio), providing customers with market leading capabilities for field service and portal solutions for […]

Action Needed to Enable FantasySalesTeam for Microsoft Dynamics CRM Online

You may have received an email from Microsoft which reads “Action Needed to Enable FantasySalesTeam for Microsoft Dynamics CRM Online”. FantasySalesTeam is a company which Microsoft acquired in August 2015 and is currently in preview. It is included at no additional charge with Dynamics CRM Online Professional and Enterprise editions. FantasySalesTeam is a gamification solution […]

CRM Online Performance and Compatibility

Recently, we have been working with a few customers to fine tune the performance of their CRM Online systems. I would like to share the findings of our research with you. Most of the time, and very rarely otherwise, CRM online performance is defined by end user connection, equipment, software and system configuration. I will […]

Accessing the Interactive Service Hub in Microsoft CRM 2016

One of the new features in Microsoft CRM 2016 is the Interactive Service Hub or Engagement Hub. By default, this feature isn’t accessible via navigation. When you first log in, you’ll get a notification banner at the top of the screen to navigate to it. We found that after you first navigate to the Interactive […]

What does CRM stand for?

CRM stands for Customer Relationship Management. What is CRM? In it’s simplest form, CRM is a system or strategy that allows businesses to manage relationships with their customers. At it’s core, CRM stores details about Leads, Organisations, Contacts and Sales Opportunities associated with them in one central location. Any correspondence is recorded against those records […]

Microsoft CRM 2016 What’s New

Due for release towards the end of 2015, here are some of the exciting new features you can expect in Microsoft Dynamics CRM 2016. CRM App for Outlook Microsoft CRM already contains a client for Outlook, which provides true offline capabilities inside the application you already use on a daily basis. In this release, Microsoft […]

Microsoft CRM support for Microsoft Edge

We have received notification from Microsoft that CRM Online customers are being upgraded to CRM 2015 Update 1.1 from 31st August. This adds support for Microsoft CRM 2015 on the Microsoft Edge browser.   All Dynamics CRM releases including CRM 2011, CRM 2013, and CRM 2015 currently support Windows 10 for use with the web […]