International Microsoft Dynamics 365 Consultant
The Microsoft Dynamics CRM development team have announced the latest update which will add even more new features that will be available in the 2nd quarter of 2016. This release is focused on the integration of two of recent Microsoft acquisitions (FieldOne and Adxstudio), providing customers with market leading capabilities for field service and portal solutions for […]
You may have received an email from Microsoft which reads “Action Needed to Enable FantasySalesTeam for Microsoft Dynamics CRM Online”. FantasySalesTeam is a company which Microsoft acquired in August 2015 and is currently in preview. It is included at no additional charge with Dynamics CRM Online Professional and Enterprise editions. FantasySalesTeam is a gamification solution […]
Mainstream Support for Microsoft Dynamics CRM ends in just 6 months! On the 12th July 2016, Microsoft will end mainstream support for Microsoft CRM 2011. This means that after this date, the only kind of updates that Microsoft will provide are related to security. No other updates will be produced and support will only be […]
Recently, we have been working with a few customers to fine tune the performance of their CRM Online systems. I would like to share the findings of our research with you. Most of the time, and very rarely otherwise, CRM online performance is defined by end user connection, equipment, software and system configuration. I will […]
Please note that our offices will be closed from lunch time on the 24th December 2015 and will re-open on Monday, 4th January 2016. If you need support over the festive period, please email support@optimalcrm.co.uk. The mailbox will be monitored and one of our agents will get back to you as soon as possible. We […]
Office 365 Planner is in the process of being rolled out in preview to Office 365 First Release customers. Office 365 administrators who have opted into First Release will receive an email with instructions on how to set up the preview once it is available for their tenancy. Once administrators take the necessary actions, users […]
One of the new features in Microsoft CRM 2016 is the Interactive Service Hub or Engagement Hub. By default, this feature isn’t accessible via navigation. When you first log in, you’ll get a notification banner at the top of the screen to navigate to it. We found that after you first navigate to the Interactive […]
Today I attended a Microsoft Partner event in Manchester. My favourite feature of the day was Windows Hello, a new feature in Windows 10 which enables you to log into your device without using a password. To use Windows Hello, you need a suitable webcam which maps out your features, allowing you to log in […]
CRM stands for Customer Relationship Management. What is CRM? In it’s simplest form, CRM is a system or strategy that allows businesses to manage relationships with their customers. At it’s core, CRM stores details about Leads, Organisations, Contacts and Sales Opportunities associated with them in one central location. Any correspondence is recorded against those records […]
Due for release towards the end of 2015, here are some of the exciting new features you can expect in Microsoft Dynamics CRM 2016. CRM App for Outlook Microsoft CRM already contains a client for Outlook, which provides true offline capabilities inside the application you already use on a daily basis. In this release, Microsoft […]