Optimal CRM

ClickDimensions certification

Having taken the ClickDimensions training and associated exam, I am now ClickDimensions certified! ClickDimensions fully integrates with Dynamics 365 to extend the marketing capabilities.  The main features are: Email Marketing Web Intelligence and Analytics Web-to Lead Forms Landing Pages Surveys Campaign Automation Subscription Management Event Management Lead Scoring Reporting Social Marketing  

Microsoft HoloLens

Announced as part of the Windows 10 launch, Microsoft HoloLens is an augmented reality system which uses a headset with a see-through visor to impose holographic images onto the wearers’ vision. In the same week that Google announced that Google Glass has “graduated” and will evolve into a different product, Microsoft boldly steps into the […]

Free eBook – CRM for Dummies

Microsoft are offering “CRM for Dummies” as a free eBook to help customers and prospects get the most out of Microsoft Dynamics CRM The book allows you to discover information about functionalities that will improve the way you handle customer contacts, leads, opportunities and case resolution. These out-of-the-box functionalities can make your sales and marketing processes more effective […]

Microsoft Surface Review

Recently, I bought a Microsoft Surface. At home, it’s replaced my netbook for surfing and sending emails.  Surfing the web feels very natural on the Surface’s touch screen interface.  I also opted for the touch keyboard.  This means you can type on-screen when required but still pull out the touch keyboard for more fiddly text editing and […]