Microsoft are offering “CRM for Dummies” as a free eBook to help customers and prospects get the most out of Microsoft Dynamics CRM
The book allows you to discover information about functionalities that will improve the way you handle customer contacts, leads, opportunities and case resolution.
These out-of-the-box functionalities can make your sales and marketing processes more effective and efficient.
You’ll then be ready to put your hands on and experience the power of operational CRM for you and your organisation.